Privacy Policy

1. Introduction & Scope

Sydney’s Red Chilli Catering ("we", "us", "our") operates the website srccatering.com.au and provides on-site mobile event catering services throughout Sydney and New South Wales.

This Privacy Policy outlines how we collect, hold, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By submitting inquiries, booking event catering, or communicating with us via WhatsApp, phone, or website forms, you consent to the practices described here.

2. Personal Information We Collect

To accurately scope, quote, and deliver mobile catering events, we may collect the following categories of information:

• Contact Details: Full name, phone number, WhatsApp contact number, and email address.
• Event & Venue Logistics: Event date, time, guest headcount, event style (e.g., Wedding, Live BBQ, Drop-off Trays), private residence or commercial hall venue address, and site access instructions.
• Dietary & Cultural Preferences: Food allergies, dietary restrictions, spice preference levels, and religious dietary adherence (all meat sourced is 100% Certified Halal).
• Financial Details: Direct bank transfer receipts, booking deposits, and invoicing details. Note: Credit card payments handled via third-party processors are encrypted; we do not store full credit card numbers on our servers.
• Technical & Analytics Data: IP address, device type, browser settings, and interaction cookies when navigating our site.

3. How We Collect Your Information

We collect personal information directly from you through multiple touchpoints:

• Online quote request forms, contact inquiries, and Fluent Forms submissions on our website.
• Direct phone calls, SMS, and WhatsApp messages with our event coordinators.
• Email inquiries sent to info@srccatering.com.au or redchillicatering@hotmail.com.
• Client surveys, feedback forms, and review submissions following your catered event.

4. Purpose of Data Collection & Use

We use your information strictly for legitimate commercial catering operations, including:

• Calculating custom banquet proposals, menu pricing, and headcount portion recommendations.
• Deploying our mobile catering fleet, kitchen staff, portable clay tandoor units, and insulated thermal warmers to your specific venue on schedule.
• Communicating booking confirmations, event timeline adjustments, invoices, and payment receipts.
• Complying with mandatory NSW Food Authority, local council, and HACCP food safety audit protocols.
• Responding to customer support queries and resolving service questions.

5. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal information. We may share necessary details only with trusted service providers under confidentiality agreements:

• Operational Dispatch Team: Head chefs, event supervisors, and transport drivers who require venue address details and menu specifications to fulfill your booking.
• Technology Infrastructure: Secure web hosting servers, WordPress database providers, WhatsApp/Meta communication systems, and automated email services.
• Regulatory & Legal Authorities: Government or health bodies (such as the NSW Food Authority or local health inspectors) solely where required by law.

6. Data Storage & Security

We take reasonable physical, organizational, and electronic measures to protect your personal details against loss, unauthorized access, misuse, or alteration. All web inquiries submitted via our online forms are encrypted using Secure Socket Layer (SSL/TLS) technology.

While we apply commercial-grade standards, no transmission over the internet or mobile cellular network is 100% immune from vulnerability. We advise caution when transmitting sensitive credentials.

7. Cookies & Third-Party Services

Our website may use cookies to improve user experience, remember form inputs, and track anonymous aggregate traffic analytics.

We also display third-party widgets, including Google Customer Reviews (via Trustindex) and social media video reels. These external providers may collect basic browser metadata according to their own independent privacy terms.

8. Access, Correction & Deletion Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request corrections to inaccurate records, or ask for the removal of your contact information from our databases (subject to mandatory legal, invoicing, and tax retention rules).

To submit an access or update request, please contact our administrative team at info@srccatering.com.au.

9. Privacy Inquiries & Complaints

If you have questions, concerns, or wish to lodge a complaint regarding how your personal information has been handled, please reach out to us directly:

If you are unsatisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.